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Reputation Management
Brand Management Services
Effective Brand Management establishes a strong and differentiated Brand Identity, cultivates brand loyalty, and builds trust with customers. It involves strategic planning, monitoring, and adaptation to maintain brand relevance, protect brand reputation, and maximize Brand Equity. By actively managing a brand, businesses can influence customer perceptions, differentiate themselves from competitors, and ultimately drive long-term success in the marketplace.
What is Brand Management?
Brand Management ensures that the three aspects of the brand’s identity (profile, essence, and architecture) are operationalized and optimized to produce the maximum value for the organization. Once the Brand Identity is defined and codified, the organization must implement and operationalize it so that it becomes part of every employee’s decision-making process. This typically involves training employees in Brand Profile, essence, and architecture, and then exploring how they, as individuals, could support the Brand Identity through their day-to-day work. After that, it’s important to develop KPIs that individuals and departments can use to monitor their progress to provide regular feedback on how they are doing and focus their efforts on what could be done to improve.
The objective of this work is to get the Brand Identity (how the organization wants the target to perceive the brand) as close as possible to the Brand Image (how the target actually perceives the brand). They will never line up 100%, but with dedicated management, they can be kept in relative alignment.
Why does Brand Management matter?
Brand Management matters because trust matters. A recent meta-analysis of brand research from the online recruitment company Zippia revealed that:
A constant brand presentation can increase revenue by as much as 33%
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82% of consumers say they opt for brands that share their values
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86% use the brand’s perceived authenticity as a proxy for trustworthiness
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83% of consumers say they will not buy from brands they do not trust
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90% of customers are willing to pay more if they’re purchasing from a brand they trust
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Companies with strong Brand Image spend up to 50% less on recruitment and training costs
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Does Brand Management just pertain to the brand’s Visual Profile?
The Hidden Power of Brand Identity: Moving Beyond Visual Profile
The short answer is no. A comprehensive Brand Identity is a powerful tool that goes beyond just visual aesthetics. It comprises three critical components: the Brand Visual Profile, the Brand Essence, and the Brand Architecture.
However, companies with low market orientation tend to obsess over the visual profile while neglecting the Brand Essence and architecture. This approach can have detrimental effects on a business and is why CEOs should adopt a more holistic view of their Brand Identity.
For an organization to benefit from its brand(s), all three aspects of identity require proactive management. The name and visual profile of a brand is undoubtedly important. It includes elements such as logos, colors, typography, and imagery that contribute to brand recognition and recall. But the profile is just the tip of the iceberg. It’s obvious and easy to see, so it tends to get an inordinate amount of attention. So much so that in many organizations, the Brand Profile is the only aspect of the Brand Identity that is implemented and managed. This leaves most of the brand’s potential value for the organization untapped. While it is important that the logo and Graphic Guidelines be used consistently around the world, it’s equally important that the brand displays the same values and behavior and that the architecture is consistently applied in all markets. Otherwise we just have the facade of Brand Management. While the visual appeal and consistency are crucial, an imbalanced focus on it can undermine the true potential of a Brand Identity. It’s just as important to establish and implement Brand Essence and Architecture.
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What Our Clients Say
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Paul Gillian
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Francis Miller
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FAQ
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Do all HTML tags come in a pair?
No, there are single HTML tags that do not need a closing tag. Examples are the <img> tag and <br> tags.
What are some of the common lists that can be used when designing a page?
You can insert any or a combination of the following list types:
– ordered list
– unordered list
– definition list
– menu list
– directory list
Each of this list types makes use of a different tag set to compose
How do you create links to sections within the same page?
Links can be created using the <a> tag, with referencing through the use of the number (#) symbol. For example, you can have one line as <a href=”#topmost”>BACK TO TOP</a>, which would result in the words “BACK TO TOP” appearing on the webpage and links to a bookmark named topmost. You then create a separate tag command like <a name=”topmost”> somewhere on the top of the same webpage so that the user will be linked to that spot when he clicked on “BACK TO TOP”.
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